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Claims

No call centres, just real people, ready to help

Nobody wants to make an insurance claim, but when the time comes, our in-house claims team is here to support you. Too often, we hear of clients being stuck in call centre queues or struggling to progress online claims without assistance. At Acres, we provide direct access to dedicated claims negotiators who guide you through the process from start to finish, ensuring you’re never left to manage it alone.

Whether you’re running a demanding agricultural operation, a busy commercial enterprise, or managing high-value personal assets, having a dedicated claims handler at the end of the phone can make all the difference – saving you time and reducing stress.

There are no extra or hidden fees for this service; our goal is to provide a personalised, efficient claims experience. By acting as your single point of contact, we gather all the necessary information, liaise with loss adjusters, and ensure the right experts – such as skilled engineers for machinery inspections – are involved.

Proud of our proactive approach to claims management, we go the extra mile to achieve a fair settlement on your behalf, protecting your business, assets, and peace of mind every step of the way.

Give us a call or email claims@acresinsurance.co.uk

Joanne Dickens
Claims Negotiator

Diana Hinds
Claims Handler

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