Nobody wants to make an insurance claim, but when the time comes, our in-house claims team is here to support you. Too often, we hear of clients being stuck in call centre queues or struggling to progress online claims without assistance. At Acres, we provide direct access to dedicated claims negotiators who guide you through the process from start to finish, ensuring you’re never left to manage it alone.
Whether you’re running a demanding agricultural operation, a busy commercial enterprise, or managing high-value personal assets, having a dedicated claims handler at the end of the phone can make all the difference – saving you time and reducing stress.
There are no extra or hidden fees for this service; our goal is to provide a personalised, efficient claims experience. By acting as your single point of contact, we gather all the necessary information, liaise with loss adjusters, and ensure the right experts – such as skilled engineers for machinery inspections – are involved.
Proud of our proactive approach to claims management, we go the extra mile to achieve a fair settlement on your behalf, protecting your business, assets, and peace of mind every step of the way.
Joanne Dickens
Claims Negotiator
Diana Hinds
Claims Handler
“… we decided to move insurance companies for several reasons, the main reason being the cost and second main reason, we wanted to be able to talk to someone that could deal with enquires there and then … We have found Kate and her team extremely approachable, thorough and professional … Since we have moved across to Acres Insurance, four other family members have moved across to Acres and are all extremely pleased with the service they have received.”
“We have insured with Acres since just after their founding and have always found their pricing to be competitive and their service to be first class. Advice from Georgie is always sound, there is no hard selling, just a good level of awareness of the products and services available for different circumstances. And she makes excellent cakes if you see them at shows!!”
“We have dealt with Nigel Wellings at Acres Insurance for in excess of 20 years for all our insurance requirements and advice … The advice and service we have received over the years and from all the staff at Acres has been exceptional. When claims have come along, every time we have been pleased with the outcome, due to the fact that we know the Acres staff are always prepared to work tirelessly for us. Highly recommended!”
“We transferred all our insurances to Acres a few years ago after feeling our previous insurance company were not willing to put themselves forward to support us. Recently, we’ve needed some serious help, and we cannot express enough how amazing Acres Insurance has been, especially Georgie who has gone above and beyond to help and support us through a very difficult time. If you need to change your insurers do not hesitate, go straight to Acres you won’t be disappointed.”
“We moved our insurance business to Acres Insurance Brokers at the beginning of 2022. This was because Rollo, Kevin and the staff here in Kent offer good quality insurance advice in person. Their knowledge of farming generally and of my business is excellent … The claims service is excellent and conducted entirely by Acres, Rollo has attended all meetings with Loss Adjusters following our recent storm claim, and Acres have done all of the work for me when it came to interacting with the insurer … I genuinely feel that Acres insurance brokers are in my corner, fighting my cause.”
“We have been impressed with the amount of time and effort the Acres staff have taken to ensure that we are fully covered as far as possible. They have taken a lot of time to fully understand our business and tailor insurance requirements to suit it. They have also taken time to point out the areas that are not insured. Acres took far more time to survey and understand the risks facing our businesses than other Brokers/Insurers.”
“We have insured with Acres from the start, we are delighted with Georgie’s comprehensive knowledge and advice on all things rural. The Acres team are always very professional and make it very easy to setup/review and update our policies, nothing is too much trouble. If unfortunately, a claim is made, Acres deal with it promptly and efficiently guiding us through and dealing with the claim on our behalf allowing us to concentrate on running our business.”